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Tech5 Code of Conduct
Our commitment to fair service, transparent communication, responsible customer care and reliable support.
We promise to:
Act in a fair, reasonable and responsible manner in all dealings with consumers.
Ensure that all services and products meet the specifications as contained in their licences and all relevant laws and regulations.
Not unfairly discriminate against or between consumers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation.
Display utmost courtesy and care when dealing with consumers.
Provide consumers with information regarding services and pricing.
Where requested, provide consumers with guidance with regard to their needs.
Keep consumer's personal information confidential.
Advise consumers of their right to refer complaints to ICASA.
You have the right over Tech5 Group to:
Fair Service
A right to be provided with the required service without unfair discrimination.
Choice
A right to choose the service provider of your choice.
Language
A right to receive information in your preferred language.
Access to Records
A right to access and question records and information held by Tech5 Group.
Privacy Protection
A right to the protection of your personal data, including the right not to have your personal data sold to third parties without your permission.
Number Portability
A right to port a number in terms of applicable regulations.
Complaint
A right to lodge a complaint.
Redress
A right to redress.
Complaints Escalations
In a situation where you are not satisfied and an issue becomes a complaint, the matter can be raised with the Industry Regulator, ICASA.
Referring the matter to ICASA
Should we fail to resolve your complaint within 14 days, the complaint may be escalated to ICASA at:
Telephone: 012 568 3000 / 3001
Email: [email protected]
Complaints Handling
Should you have any complaints, queries, or require technical support, please reach out to us through any of our dedicated communication channels. All our contact details can be found at www.tech5.co.za.
Telephone
Contact us directly using the phone numbers provided under the "Contact" section of our platform or agreement.
Call UsCallback Request
Leave your contact details on our platform, and a representative will contact you directly.
Request a CallbackTech5 Portal
Log a support ticket directly through the official Tech5 customer portal to get in touch with our technical team.
Log a TicketAlternatively, you can send an email detailing your complaint or query to [email protected].
Send Email